WhatsApp buttons, placement and personalized messages
Click to Chat offers flexible ways to style and place WhatsApp links across a site.
- Button styles: Choose from eight customizable designs, use a custom image or GIF, or add a shortcode within content.
- Custom elements: Turn an existing link, image, menu item, or button into a WhatsApp chat link, which helps fit the feature into an established design.
- Device-specific display: Set different styles and positions for mobile and desktop, with placement options beyond preset screen corners.
- Notification badges: Add a badge with a count or text and customize its colors and display delay.
- Prefilled messages: Use page title, site title, and URL variables to give visitors a ready-to-send message with page context.
Greetings, visitor forms and multi-agent routing
Greeting dialogs can draw attention to chat, while forms and agent routing extend the workflow through PRO features.
- Greeting dialogs: Customize fonts, colors, images, and content. A click-triggered greeting can open when a visitor selects an element set up for that action.
- Visitor forms — PRO: Collect information before chat, send email notifications, call a webhook with form data, and prefill the WhatsApp message with the submitted details.
- Multi-agent accounts — PRO: Show multiple WhatsApp accounts in one greeting dialog and assign schedules, including different time ranges by day.
- Offline agent options — PRO: Keep an agent visible with their next available time, disable chat while offline, or hide offline agents. This gives teams control over how visitors are routed outside working hours.
WooCommerce product and page-level controls
WooCommerce settings can tailor chat prompts to products and control where buttons appear.
On single product pages, buttons can be placed around the product content, summary, or add-to-cart area. Product-specific messages and calls to action can use product name, price, regular price, and SKU variables; buttons can also appear in product lists on shop pages.
Page-level settings can override the WhatsApp number, message, call to action, and display settings for an individual post or page. PRO adds page-specific style, timing, and greeting-template controls, which suits sites that need different chat presentations across key pages.
Click tracking, integrations and visitor controls
The plugin combines chat-click events with controls over where and how the chat option appears.
- Event tracking: Send click events to Google Analytics, Meta Pixel, and Google Ads.
- Webhooks: Connect events or form data to other applications through automation tools, useful for passing leads into another workflow.
- Display rules: Show or hide the chat option by country, selected pages, or device.
- Privacy and consent: The plugin states that it collects no user data and uses no cookies; an option can request consent before chat starts. Sites with consent requirements can use this setting as part of their chat flow.
A frequently updated plugin with a small support record
Click to Chat combines broad adoption and a strong rating with recent maintenance, while its support record is positive but limited in size.
Version 4.46 was updated within the last week. The plugin is widely installed and has an excellent rating from a moderate number of reviews, offering encouraging signals for prospective users.
Both of its two recorded support threads are resolved, though that small count is not enough to establish a broader support pattern. Its documented scope runs from basic chat buttons to PRO forms and multi-agent workflows, so check which features your intended setup requires before choosing a plan.
