Live chat and chat widgets
Customer Support has a strong live-chat focus, with overlap across both live-chat and chat-widget listings. The category shares 278 plugins with the live-chat tag and 54 with chat-widget; Chatway Live Chat and LiveChat are among its leading listings.
Help desk and support plugins
Help desk listings form a smaller, distinct group alongside the larger chat-oriented overlaps.
- Helpdesk tag: 65 plugins in Customer Support also carry this tag.
- SupportCandy: 10,000 active installs, placing it among the category’s leading listings.
- JS Help Desk: 7,000 active installs.
- Majestic Support and Support Genix: 3,000 active installs each.
Chatbots, AI and customer conversations
Chatbot and AI tags are prominent in the category, alongside commerce, chat and lead-generation overlaps.
- Chatbot and AI: 287 plugins overlap with chatbot, 170 with AI and 134 with AI-chatbot.
- Chat and commerce: 108 plugins overlap with chat, while 120 overlap with WooCommerce.
- Lead generation: 38 plugins share this tag.
- Examples in the listings: Typebot has 3,000 active installs and MxChat has 2,000.
A fragmented category with mostly recent updates
The category has many listings but few with substantial install counts: four plugins have at least 10,000 active installs, and none reach 100,000.
Chatway Live Chat leads with 30,000 active installs, an excellent rating with many reviews, and an update this month. SupportCandy and LiveChat each have 10,000 installs and excellent ratings with a moderate number of reviews; they were updated one and five months ago, respectively. Zendesk Chat also has 10,000 installs, a good rating with few reviews, and was updated 75 months ago.
Across the category, 85% of plugins were updated in the last year. Live Chat with Messenger Customer Chat is another older listing, updated 18 months ago.