AI chatbots and automated support
AI is the category’s strongest related theme, with notable overlap in AI chatbot and OpenAI plugins.
The category shares 444 plugins with the AI tag, 136 with AI chatbot, and 72 with OpenAI. Hyve Lite describes an AI chatbot that answers visitors using site content and automates customer support, with monthly AI credits or an OpenAI key as options.
Live chat, customer support and lead capture
Many chatbot plugins are also grouped around live conversations, support and gathering visitor information.
- Live chat: 305 plugins overlap with this tag, while 282 overlap with customer support.
- Lead generation: 63 plugins share this tag, reflecting another use case alongside support.
- Chatbot for WordPress by Collect.chat: Its description presents non-AI chatbots as a way to collect leads and visitor data, and says a chatbot can be created without coding.
How chatbot plugins connect to other WordPress use cases
Related tags show chatbot plugins appearing alongside commerce, general chat and assistance topics.
- WooCommerce: 172 plugins in the category also share this tag.
- Chat: 161 plugins overlap with this broader conversation-related tag.
- Assistant and support: Each tag overlaps with 63 chatbot plugins, indicating adjacent directory groupings.
A large category with one standout adoption leader
The category is broad, but only a small number of plugins reach substantial install levels.
There are 840 plugins in the category; 10 have at least 10,000 active installs, and one has at least 100,000. AI Agent by SiteGround leads the listed plugins at 1 million installs, compared with 90,000 for the next-listed plugin, AI Engine. Overall, 77% of category plugins were updated in the last year.
Ratings and review counts vary among the listed plugins. AI Agent by SiteGround is rated poor with a moderate number of reviews; most other listed leaders are rated excellent, with review counts ranging from few to many. Zoho SalesIQ is rated good with few reviews.