Live chat, chatbots and messaging-related tags
Related tags show that Chat overlaps with several distinct areas, offering different ways to narrow a search.
The most common are live-chat (169 plugins), chatbot (164) and AI (154), followed by customer support (106) and WhatsApp (93). These tags describe overlapping themes; they do not confirm that every plugin in the category has those features.
Adoption, ratings and update patterns among leading plugins
Adoption is led by two plugins, while ratings and update recency vary across the leading listings.
- Joinchat: 700,000 active installs; excellent rating with a moderate number of reviews; updated this month.
- Floating Chat Widget: Contact Chat Icons, Telegram: 300,000 installs; excellent rating with many reviews; updated this month.
- Facebook Chat Plugin: 70,000 installs; mixed rating with a moderate number of reviews; updated 52 months ago.
- Tidio: 70,000 installs; excellent rating with a moderate number of reviews; updated 2 months ago.
- Buttonizer: 50,000 installs; excellent rating with few reviews; updated 1 month ago.
- Simple Chat Button: 40,000 installs; excellent rating with few reviews; updated 2 months ago.
- Chatway Live Chat: 30,000 installs; excellent rating with many reviews; updated this month.
- Word Balloon and Echo Knowledge Base: 10,000 installs each; both have excellent ratings, with few and a moderate number of reviews respectively; both updated this month.
- Zendesk Chat: 10,000 installs; good rating with few reviews; updated 75 months ago.
- Cresta Help Chat: 10,000 installs; excellent rating with few reviews; updated 10 months ago.
What the category’s size and maintenance numbers mean for choosing
The category offers broad choice, but few plugins have reached higher install thresholds.
Across 604 plugins, only 2 have at least 100,000 active installs and 11 have at least 10,000. That spread points to a fragmented category where adoption is concentrated in a small group rather than distributed across many widely installed options.
The 58% updated in the last year also signals an uneven maintenance profile. When comparing candidates, consider update recency alongside adoption and user-rating summaries.